Terms & Conditions

By accessing or using FlySkyField, you agree to these Terms & Conditions. If you do not agree, please do not use the platform. We may update these terms from time to time; where changes are material we will take reasonable steps to notify you, and continued use after an update means you accept the changes.

FlySkyField is a marketplace that connects customers with independent, certified drone pilots. We are not the provider of the drone services themselves. The service contract for drone work is formed between the customer and the pilot; FlySkyField facilitates discovery, matching, quoting, booking, payment and record-keeping, and holds customer payments in escrow as described below.

You must be at least 18 years old and provide accurate information. You are responsible for keeping your account credentials secure and for all activity under your account. You must notify us promptly of any unauthorised use.

• Hold and maintain valid CASA accreditation for the work performed.
• Carry appropriate public liability and equipment insurance.
• Comply with all CASA regulations and applicable laws when operating.
• Provide accurate details of qualifications, equipment and availability.
• Complete booked missions with due care and file an accurate job report on completion.
• Maintain accurate flight and service records, and complete payout setup to receive funds.

• Provide accurate job details, site access and any required permissions or approvals.
• Pay for booked services through the platform.
• Ensure the work site is safe and lawful for drone operation.
• Review and confirm completed work promptly, or raise an issue within the confirmation window (see sections 7 and 9).

Posting a mission and receiving a quote is free. Our team reviews your requirements, matches a suitable pilot and prepares a quote. The quoted price is the price you pay — FlySkyField's platform fee is taken from the pilot's payout and is never added on top of your quote. A booking is confirmed once you pay for it.

Payments are processed by our payment provider (Stripe). When you pay for a booking, the full amount is held securely by FlySkyField in escrow. Funds are not released to the pilot until the earliest of:

• you confirm the mission is complete; or
• the confirmation window expires after the pilot marks the mission complete and files a report — 48 hours for most jobs, and 7 days for spraying and spreading, whose results take longer to show; or
• a dispute is resolved in the pilot's favour (see section 9).

On release, FlySkyField's platform fee is deducted and the remaining payout is transferred to the pilot. Confirmation windows may be updated over time and the window applicable to your booking is the one in force when the pilot marks it complete.

FlySkyField charges a platform fee (commission) on completed bookings. The fee is calculated on the booking value and deducted from the pilot's payout — it is never charged to the customer on top of the quoted price. Fee rates may be tiered by booking value and may be updated from time to time; the rate applicable to a booking is the one in force when the booking is created.

Before the service date. Cancellation outcomes depend on timing and are shown before you confirm. As a general rule, a cancellation more than 24 hours before the scheduled service is eligible for a full refund; a cancellation within 24 hours of the scheduled service may retain a portion (typically 50%) to compensate the pilot for reserved time, subject to a short grace period after booking.

After the pilot marks the mission complete. If you believe the work was not completed to standard, you can raise an issue within the confirmation window. While an issue is under review, the funds remain held in escrow and are not released. FlySkyField may mediate and, depending on the outcome, release the payment to the pilot, refund the customer in full, or apply a partial refund.

Nothing in this section limits any rights you have under the Australian Consumer Law.

On completion, the pilot files a standardised job report (for example flight time, area covered, products or volume applied, and conditions), which may include imagery. These records are stored on the platform and made available to the customer as a compliance and audit record. You are responsible for retaining any records you need for your own insurance or regulatory purposes.

Pilots are verified against CASA accreditation and are required to carry valid public liability and equipment insurance for booked work. FlySkyField does not itself provide insurance for the drone services and is not responsible for a pilot's compliance with their own obligations.

To the extent permitted by law, FlySkyField is not liable for the acts, omissions, quality or safety of services provided by pilots, nor for indirect or consequential loss. Our aggregate liability in connection with a booking is limited to the platform fee we received for that booking. Nothing in these terms excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.

We handle your personal information in accordance with our Privacy Policy. By using the platform you consent to that handling.

These terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Questions about these terms? Contact Aria at ariaw0407@gmail.com.